@article{Jay2019, author = "Gary W. Jay and Howard A. Heit and Douglas L. Gourlay", title = "{When the Best of Intentions Leads to Bad Outcomes}", year = "2019", month = "4", url = "https://adisjournals.figshare.com/articles/online_resource/When_the_Best_of_Intentions_Leads_to_Bad_Outcomes/7861994", doi = "10.6084/m9.figshare.7861994.v1" }